Peter Brooks


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Miscellaneous Information

Peter Brooks is a Consultant and Trainer in Service Management, based in Cape Town. He is the author of two books on metrics in service management and is currently producing a book on consultancy for the TSO and a book on integrating requirements into a unified process for the itSMF International. He has been an independent consultant for the past decade and, before that, worked for Hewlett-Packard, mainly in the UK, for twenty years. He is currently a director of the itSMF SA and has previously been director of the itSMF International.

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